Gimme the cash|
Customer: "You people kept me on hold for over an hour today -- I want that time credited to my charges!"
Operator: "Mrs [customer], your first call took two minutes to go through, your second took three, and your third also took three. You didn't wait at all when you came through to me. That's a total of only eight minutes across four calls."
Customer: (quietly) "You can see that, can you?"
Operator: "That's right."
Customer: "Well, it felt like an hour, so I still think I should get it back."
Operator: "I'm afraid you don't even get the eight minutes."
Try buying a lottery ticket.