never make this mistake on his phone. Does using a PC sap the intellect?
Not the sharpest knife in the
"Welcome to [RIP] customer care, my name is [operator]. Could you
quote me your phone number please."
Customer: "Yes, I can."
[pause] "My problem is --
Operator: "Uh, before we continue,
I will need you to quote me your phone number."
[quotes a number]
Operator: [clickety-click] "Mr [customer],
that's not the right contact number for this account."
Customer: "Yes, I know."
Operator: [groan] "Okay,
then what's this number for?"
Customer: "That's the number
I'm moving to in a couple of months."
scream and shaking of fists] "Could I have your current number,
Customer: [quotes another number]
"Okay, what's the problem?"
Customer: "Ever since I entered
my new number into the dialer, I can't connect."
"You entered your own number into the dialer?"
"Yes." [not catching on]
Operator: "So you're dialing your
Customer: "Yes." [still not getting it]
Operator: "So you can't connect to our number because you're
dialing your own number?" [could he be any more blatant?]
Customer: "Yes. I've never had this problem before. Is there
something wrong with your server?"