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Can't see the wood for the
trees -------------------------------- Operator:
"Now, you'll just need to click the link for Internet Explorer 6,
and it'll start downloading onto your desktop."
Customer:
"What link? There's only five things here on the screen. Do you want
me to go back into the menu?"
Operator: "No, you'll just need
to click on the words 'Internet Explorer 6' there."
Customer:
"One, two, three, four, five. Five things. There's no
six."
Operator: "Internet Explorer 6. The second link
from the top."
Customer: "I see one, two, three, four
--"
Operator: "Mr [Customer], there are five options on the
screen, correct?"
Customer: "Correct."
Operator: "Read
them, please."
Customer: "Well, which one should I go
--"
Operator: "Read them."
Customer: "Can't you
tell me which --"
Operator: "READ
THEM."
Customer: "Oh, there it is. Internet
Explorer."
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Just
read the screen. That's not too ambitious, is it?
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